Privacy Policy

Effective Date: 1 January 2025

Last Updated: 1 January 2025

Introduction

This Privacy Policy explains how luckvines.com collects, uses, stores, and protects your personal information when you use Block Blast! and visit our website. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and Irish data protection laws.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Data Controller

The data controller responsible for your personal information is:

luckvines.com
38 Riverside Avenue
Galway, Ireland

Contact Email: support@luckvines.com

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us when you:

  • Contact us via email or contact forms
  • Subscribe to our newsletter
  • Create an account or profile
  • Participate in surveys or promotions

This information may include your name, email address, and any other details you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

  • IP address and general location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Collect information about how you use our website

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process and respond to your enquiries
  • Send you updates, newsletters, and promotional materials (with your consent)
  • Analyse website usage and improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms
  • Conduct research and development
  • Verify your age and eligibility to use our services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfil our contract with you
  • Legal Obligation: Processing is necessary to comply with legal requirements
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Data analysis and analytics
  • Email delivery services
  • Customer support services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Court orders or subpoenas
  • Legal proceedings
  • Regulatory enquiries
  • Protection of our rights, property, or safety

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Adequacy decisions recognising equivalent data protection
  • Binding corporate rules

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods include:

  • Account Information: Retained while your account is active and for up to 3 years after account closure
  • Contact Enquiries: Retained for up to 2 years after resolution
  • Analytics Data: Retained for up to 26 months
  • Legal Records: Retained as required by law, typically 6-7 years

After the retention period expires, we securely delete or anonymise your personal information.

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal information.

Right to Data Portability

You can request a copy of your personal information in a structured, commonly used format.

Right to Object

You can object to our processing of your personal information in certain circumstances.

Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Data Protection Commission in Ireland if you believe we have not complied with data protection laws.

To exercise any of these rights, please contact us at support@luckvines.com. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at support@luckvines.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Analytics and Advertising

We use analytics services to understand how users interact with our website. These services may use cookies and similar technologies to collect information about your usage patterns.

We do not display personalised advertising based on your browsing behaviour across other websites. Any advertising on our site is contextual and based on the content you are viewing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@luckvines.com
Alternative Email: info@luckvines.com

Postal Address:
luckvines.com
38 Riverside Avenue
Galway, Ireland

Data Protection Officer

For matters specifically related to data protection and GDPR compliance, you can contact our Data Protection Officer at support@luckvines.com.

Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 57 868 4800
Email: info@dataprotection.ie
Website: www.dataprotection.ie

Consent and Acknowledgement

By using Block Blast! and our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This website is owned by luckvines.com.

Company Address: 38 Riverside Avenue, Galway, Ireland